DonorCentral Migration Update: A Letter From NPact’s CEOs

May 28, 2024

Jeff Conn

Dear Community Members,

At NPact, it is our mission to empower non-profits to grow, increase community giving, and create impact using technology. We are focused on creating high-quality, seamless donor experiences in partnership with the foundations and non-profits you choose to engage in philanthropy with.

Over the last year, our team has been hard at work migrating your fundholder portal, DonorCentral, from its previous owner to NPact’s secure infrastructure. As we have been working to complete the migration and prioritizing implementing enhanced performance and security capabilities in the solution, we unfortunately have encountered additional testing and development needs. Therefore, the migration to NPact’s infrastructure will be delayed until Wednesday, July 31.

Please know that Team NPact did not come to this decision lightly. It is our #1 priority to deliver uninterrupted functionality and access to your fund during the migration. With that focus, we determined the additional time for testing and development would help our team ensure a smooth transition. We recognize that after previously receiving communications from your organization about the migration that this delay is a cause of frustration and confidence in being able to access your fund. We apologize for the unanticipated issues that have caused this delay. However, we are confident that the plan our team has built for moving forward will allow for a seamless transition of your fundholder portal and allow you to continue making impactful grants in your community.

We appreciate your patience and understanding during this transition. Your support of your community is essential, and Team NPact is committed to supporting those efforts with technology you and your foundation can rely on now and in the future.

Warm Regards,

Jeff and Brian