Support & Training

How can we help?

Contact Support

We're here to help! Tell us about your issue and we'll get back to you as soon as possible. If you are not an existing customer, you can reach out to us here.

Foundation Cloud Customer Support

An updated and enhanced Support Portal is now available to Foundation Cloud customers!

FIMS and DonorCentral® Customer Support Portal

Access the FIMS and DonorCentral® Support Portal to create a support case.

NPact's Knowledge Base

Your home for support, product information, how-to guides, and on-demand trainings.

UserVoice: Customer Feedback Portal

UserVoice is an online platform where community users can submit and rank feature suggestions to improve our software. Team NPact will review the suggestions on a continual basis to help inform our product roadmap.


NPact has created its first ever set of on-demand video training materials for its products. Please reach out to your NPact client support representative to receive access to NPact's Knowledge Base.

Holiday Closings

NPact observes the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans' Day
  • Thanksgiving
  • Friday after Thanksgiving
  • Christmas Day

New cases that are submitted after hours or on holidays will be supported when support resumes the next business day.

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