Support & Training
How can we help?
Foundation Cloud Customer Support
An updated and enhanced Support Portal is now available to Foundation Cloud customers!
FIMS and DonorCentral® Customer Support Portal
Access the FIMS and DonorCentral® Support Portal to create a support case.
NPact's Knowledge Base
Your home for support, product information, how-to guides, and on-demand trainings.
NPact has created its first ever set of on-demand video training materials for its products. Please reach out to your NPact client support representative to receive access to NPact's Knowledge Base.
NPact observes the following holidays:
- New Year's Day
- Martin Luther King, Jr. Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans' Day
- Friday after Thanksgiving
- Christmas Day
New cases that are submitted after hours or on holidays will be supported when support resumes the next business day.