Support & Training

Contact Support

We're here to help! Tell us about your issue and we'll get back to you as soon as possible. If you are not an existing customer, you can reach out to us here.

Customer Support Portal

Our customer support portal is available for Foundation Cloud, FIMS, and DonorCentral® clients. Create a support case today.

Access Portal

NPact's Knowledge Base

Your home for support, product information, how-to guides, and on-demand trainings.

Learn More

UserVoice: Customer Feedback Portal

UserVoice is an online platform where community users can submit and rank feature suggestions to improve our software. Team NPact will review the suggestions on a continual basis to help inform our product roadmap.

Learn More

Holiday Closings

NPact observes the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans' Day
  • Thanksgiving
  • Friday after Thanksgiving
  • Christmas Day
Image of calendar and laptop

New cases that are submitted after hours or on holidays will be supported when support resumes the next business day.

Scroll to Top