Support + Training

How can we help?

Support Ticket

We're here to help! Tell us about your issue and we'll get back to you as soon as possible. If you are not an existing customer, you can reach out to us here.

If you are a current FIMS and DonorCentral® customer, please continue to utilize your current Blackbaud support systems – here is the link to Blackbaud support. If you need further assistance with Blackbaud Case Central please visit this helpful resource.

Training

NPact has created its first ever set of on-demand video training materials for its products. Please reach out to your NPact client support representative to receive access to NPact's Knowledge Base.

Holiday Closings

NPact observes the following holidays:

  • New Year's Day
  • Martin Luther King, Jr. Day
  • Presidents' Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Veterans' Day
  • Thanksgiving
  • Friday after Thanksgiving
  • Christmas Day

New cases that are submitted after hours or on holidays will be supported when support resumes the next business day.

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